Privacy Policy

1. Who We Are

Lumo ("we", "us", "our") is an online marketplace operated by Mail2Gambia Limited, registered in The Gambia. Our website is located at https://lumogambia.shop. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you register
• Listing content including titles, descriptions, prices, photos, and location
• Messages sent through our platform
• Device information, browser type, and IP address
• Usage data such as pages visited and features used

3. How We Use Your Information

• To create and manage your account
• To publish and display your listings
• To enable communication between buyers and sellers
• To improve our platform and user experience
• To send service-related notifications
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Google AdSense & Advertising

We use Google AdSense to display advertisements on our website. Google AdSense uses cookies to serve ads based on your prior visits to our website or other websites on the internet.

Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the internet.

You may opt out of personalised advertising by visiting Google Ads Settings. You can also opt out of a third-party vendor's use of cookies for personalised advertising by visiting www.aboutads.info.

5. Cookies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data that are sent to your browser.

We use the following types of cookies:

• Essential cookies: Required for the platform to function
• Analytics cookies: Help us understand how users interact with our site
• Advertising cookies: Used by Google AdSense to show relevant ads

6. Data Sharing

We do not sell your personal information. We may share your information with:

• Other users only to the extent needed to complete a transaction (e.g., your phone number if you choose to display it)
• Service providers who assist us in operating our platform
• Law enforcement when required by law
• Google for advertising purposes as described above

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at [email protected].

8. Your Rights

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

9. Children's Privacy

Our platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: